1. Inappropriate Communication: Mostly my massage therapist actively avoided communicating with me by listening to loud music on headphones. Sometimes he would remove the head phones and ask me inappropriate questions like, at the beginning of the massage - "So, are you married?", or (at the conclusion of the massage) "Is there anything else you need, want, or desire?"
I usually have a good experience here, been here to the Princeton location specifically three times. In fact, my fiancé and I have been here together for a couples massage last month and another just today, because I signed us both up as members so we could do this consistently. BUT this time we were up-charged $20 for getting massaged together in the couple's room! I've done this once with my mother last year and just last month with my beau never having been charged this ridiculous fee. I even upgraded mine to aroma therapy for $10 and left generous tips for each of the lovely ladies, Justine and Gina. As much as I enjoyed it, they slapped us on the way out with that. I asked why I didn't have to pay that as members last month or the previous time I'd been to Hand and Stone with my mother for the same, and she just repeated that I needed to pay the couples charge. Very disappointing, and I will call corporate or the location back today to cancel my membership! Not worth it if they creep charges in over your "discounted" member rate. Huge scam!
2. Draping Issues: Overall, the draping was loose. I felt exposed during the various leg stretches he did, and when he draped my gluteal area. After I had expressed some discomfort, he changed to a technique that was much tighter for a few minutes, but then returned to loose draping.
I get facial there every month. My esthetician, Edie, is wonderful. She's knowledgeable, gentle, and thorough. I adore her. All the staff is lovely, welcoming and helpful. I went in on a whim one day, after having gone to far more expensive estheticians for years. How glad I am. I'll stay with Edie.
I recently had a massage at the Princeton Hand and Stone located at 560 Nassau Park Boulevard and feel that the therapist conducted himself inappropriately throughout the massage. My therapist was introduced to me as Oz or Os and was an African American male approximately 5'5" tall and 25-35 years old. Here are some of the worst parts from my experience with Oz:
Friendly staff, always helpful and never disappointed with the massages.
The therapist did not mention areas he would work on either, and he spent little time on the areas I did request work on. He made a deliberate effort to work very high in my groin, and worked on my gluteal area multiple times. Furthermore, on several occasions he pressed his crotch against me, sometimes as part of a technique and sometimes incidentally.
I regularly receive massage from male therapists, and have never felt remotely offended in this fashion. The massage therapist Oz was extremely unprofessional, and I hope for the sake of the business and massage therapy as a whole, he does not regularly treat clients this way.
3. Inappropriate Touch: To start the massage, he placed a hot towel over my breasts and proceeded to do what could only be construed as breast massage underneath the hot towel. Prior to my session, there was no part of the intake form that mentioned consent for breast massage, and I would not have given it. This is an area in New Jersey where a client must give written consent for massage. The Hand and Stone intake contained no questions about where I would be comfortable receiving massage, which I thought was lacking.
Hand Stone Massage And Facial Spa is a US Beauty Salon based in Princeton, New Jersey. Hand Stone Massage And Facial Spa is located at 560 Nassau Park Blvd, Princeton, NJ 08540, USA.
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