I also validated with other Tempur-Pedic authorized retailers that these two products are not comparable and it would damage the mattress.
We had a terrible experience with Ethan Allen at Princeton location. We purchased about $9,000 worth of furniture and received unacceptable subpar quality of services and products. It is shame that EA's best interest is to protect its sales and the company does not offer any reasonable return policy even if its products are defective, damaged, or sub-par quality. Don't be fooled by its premium price and presentation. EA does not carry reputable brand value as it used to.
Saleswoman was rude, unprofessional and eager to get rid of us. What a horrible experience for me. She mumbled under breathe as she walked off from me.
We expected more from the designer and from Ethan Allen, if they truly want to be a high end furniture store. Ethan Allen headquarters needs to better monitor the way customers are treated at this store because it is giving the brand a terrible reputation. We will never buy from Ethan Allen again.
Additionally, on the day of our delivery, we were given a 5 minute notification before the truck was to arrive. When we told the designer that that short of a heads up didn't work, she told us that Ethan Allen no longer has a policy to give customers more notice than that.
Furniture is gorgeous and try to buy clearance items.
We had a design consultant come to our home to help us pick a fabric for a new sofa, with the objective of matching an existing sofa and two ottomans. The consultant suggested a fabric for us, and pushed us to get it; we trusted her recommendation given her title as design consultant. When the new sofa arrived, the fabric completely clashed with our existing sofa and the ottomans and made our home look like we had thrown together a bunch of furniture that we had randomly purchased. We contacted the designer to discuss our concern and offered to either pay to have it reupholstered or to pay Ethan Allen a restocking fee to take it away, we were happy paying more to fix the terrible issue we faced. However, we were told that neither was an option and that we were stuck with the sofa because it was custom.
If you expect high end customer service and design recommendations from qualified design consultants, do not shop at this Ethan Allen. You will be left very disappointed in the quality of the product and the way you are treated by the designers and the store manager.
To this day, we are still waiting for a call back from the store manager who told us he would speak to headquarters one more time regarding our case and what they suggest we do to remedy the situation.
We contacted Ethan Allen HQ and were told most Ethan Allen stores are willing to take furniture back for a restocking fee, but it's up to each regional manager and because this manager said no, there was nothing they could do. It's no wonder people are turning to online retailers, they are tired of being treated so poorly in stores like this one and tired of dealing with companies with backwards, outdated policies.
Shop at your risk at Ethan Allen. Ethan Allen does not stand behind its products.
We purchased a EA's TEMPUR-Pedic customized mattress and adjustable foundation, which were sold together as comparable unit as presented at the showroom. However, when these products were delivered, the set up was done incompletely. We also identified that these products were not comparable units and it creates a HUGE (7'' to 9'') gap between mattress and its foundation. EA technician was sent to rectify the problem, but he was not able to resolve the problem because he was just a sub-contractor who was not familiar with Ethan Allen products. After over a month of working with the store manager, the conclusion was that we should ACCEPT and KEEP the products as-is because they tested and validated that they have the same problem with 4 other units at Ethan Allan. Really? The best solution was to lower the EA's standard of quality to keep its sales?
The only advice we were given was to buy additional Ethan Allen furniture to help the new sofa better blend into the room. We were told they have suggested this to customers in the past, which implies this is a common issue customers face after working with the design consultants in this store.
We were looking for a furniture to accommodate in our living room where we have quite a space issue. After spending more than 12 months shopping for the right product we finally hit gold with Ethan Allen. Barbara in the store was excellent working with us on the problem sketching the design, visiting our house to make sure the color fits the existing furniture and paint. The delivery was professional they even hauled our old set dumped it in the right bulk area. Barbara promptly followed post delivery to check on every thing. We will go back to get the additional chairs we have been thinking. In addition I'd recommend this store.
Ethan Allen is a US Furniture Store based in Princeton, New Jersey. Ethan Allen is located at 3524 Route One N, Princeton, NJ 08540, USA.
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