I placed my regular family's order through the mobile app. Unfortunately the app does not confirm location before placing order but instead picks up your closest location. Quickly after I realized the order went to the wrong location, I contacted the store and the manager said she would call the Princeton location to transfer the order but could not confirm a refund or transfer of payment. When I arrived at the Princeton location, I spoke with the manager Trevor and he had my order ready. When I asked about payment since I already paid through the app he accepted the payment for the other location and comped my order. Thanks again to Trevor and his team for providing a great customer experience.
I loved this place soooo much! It's definitely the best place to eat healthy!
Chipotles are usually very similar in quality. Like most, this one is a good one. Sometimes it can have a longer line but not usually a problem.
This chipotle location has been nothing but one let down after the next. Me and several of my coworkers would order just about every week from this location but after numerous mistakes from online ordering we have decided to stop. When I expressed this to the employees they did not seem to care. After expressing how everytime I order there is a mistake with my meal, the customer associate acknowledged that I order often and offered to remake my meal. After further expressing my frustrations offered me a bogo coupon that was never given to me when we had to go back yet again to pick up a corrected order. I could not even get a meal compted after numerous Inconviences. Tonight I decided to give it another shot and walk in. After waiting 15 minutes in line to order my food, I asked for sofritas and the serving dish was nearly empty. Instead of getting another serving dish I was given a very very small amount of sofritas. I gladly would have waited the extra few moments to have a burrito that was more than rice and beans. To top it off, when I did eat my burrito I found pork mixed in with the sofritas. I understand that things happen especially when it's busy, but to consistently have such a poor experience is unexeptable. I like chipolte because I am a vegetarian and I enjoy the vegetiaran options. That being said, when I receive the meat instead of tofu in my burrito or I find meat mixed in it is very irritating. Before working in the Princeton area I used to go to the location in Mount Laurel and had nothing but great experiences there. That location never put me though the frustration that I experience at the Princeton chipotle. Not to mention the Mount Laurel location gives much better portions for the amount that I am paying. Hopefully someone starts to care a bit more about the customer needs at the Princeton location. They have lost both myself and the location I work for as customers already, I can't imagine that I am only one who feels this way. It is very clear the customers are not a priority here.
Had to place a last minute catering order and Lianca was great! She helped me place my order problem solved the servings and did a great job at overall customer service! Top choice and reliable!!
Chipotle Mexican Grill is a US Restaurant based in Princeton, New Jersey. Chipotle Mexican Grill is located at 3524 U.S. Highway 1, Princeton, NJ 08540, USA.
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